Please make sure to read the following Terms and Conditions thoroughly before proceeding to use this website.
You must not use this website if you do not agree with any part of the following Terms and Conditions as you are bound by the Terms and Conditions listed below in order to continue
using this website.
Terms and Conditions for the supply of goods through ALLIANCE JEWELS LTD online store www.alliancejewels.co.uk
If you place an order with us, we will need your personal information which we will not disclose to any third party, without your consent. An exception will be made when processing the order to arrange delivery with the relevant information needed.
After your order is completed, customers financial details will not be stored.
Only readymade orders are subjected for cancellation. You have 3 working days after a full payment has been made to ALLIANCE JEWELS by calling us or emailing us on email@example.com using the subject heading as ‘Cancellation’ followed by your order number and address.
If this has not been done within the 3 working days, you have a contract between you and ALLIANCE JEWELS which will be completed when the goods have been dispatched.
Please acknowledge that all bespoke and customised rings are non refundable or returnable.
At the time of receiving a parcel, it must be immediately opened in the presence of the courier to confirm the good/s are contained within the parcel and are untampered and undamaged. Failure to do so may result in you being liable to any lost or damaged item as we may not be able to claim against the courier or our insurers after it has been marked as delivered as it results in ALLIANCE JEWELS being released from any claims relating to this which is applicable by law.
If when the item has been received by you and the goods are damaged, defective or not what you ordered, you must contact us here within 48 working hours and we will help resolve your issue by replacing the item once we receive the fault item through post. The return address will be confirmed with you in writing once you have contacted us.
Our goods are classified as fault if the item is damaged upon on receival, or if the item has a manufacturing fault within a month’s time of purchase.
If an item that is damaged as a result of wear and tear, it is not considered to be faulty.
If you wish to exchange an item that is faulty, please keep in mind that we can only replace the item for the same product, including the colour and style, subject to availability. Where possible ALLIANCE JWEWLS will offer to repair faulty items.
Goods that are returned to us outside of the mentioned timeframe will not be accepted and will be immediately returned to the customer.
The risk of loss or damage of the goods is passed onto you upon delivery. The ownership of an item remains with us until full payment of the amount has been received from you.
You are solely responsible for all the goods in your possession.
You can view the most current version of our Terms & Conditions at any time on this page.
We have the right to update change or relace any part of these Terms & Conditions at our discretion. It is your responsibility to check our website for any changes.